Remote and hybrid work can be great for companies and their employees. It can save money on office costs and overhead and give employees more freedom and time at home. Of course, it isn’t free of challenges and managers of remote and hybrid teams need ways to monitor performance, engagement, and other important metrics.
To do this, they can leverage the power of workplace analytics platforms like Worklytics. With powerful insights into numerous KPIs and metrics specific to remote and hybrid teams, managers can make data-driven decisions to improve processes and make the remote workplace as successful, efficient, and engaging as possible. In today’s article, we’ll take a look at eight essential metrics managers of remote and hybrid teams should keep an eye on and how Worklytics can help.
Communication is always important for any organization, but remote teams fall apart without it. Communication needs to be happening often since remote teams aren’t in the same place, so that teams remain on the same page and inefficiencies don’t happen. Tools like Slack, Asana, Microsoft Teams, and more can be useful for keeping teams connected and talking.
Observing communication trends with workplace analytics can help remote managers identify where communication bottlenecks are happening and where things are falling through the cracks.p>
Collaboration is key to remote team productivity. Remote managers can monitor collaboration KPIs such as communication frequency, usage of collaboration tools, number of reports, isolation, and more.Remote teams need to collaborate and work together throughout the work day despite the physical distance.
Seeing high collaboration levels indicate your remote team is healthy, productive, and connected. Seeing low collaboration suggests you might have siloed team members or team members who aren’t able to properly use the collaboration tools at their disposal. This can affect productivity, efficiency, and even morale. With a platform like Worklytics, you can monitor these collaboration trends and address problem areas to improve collaboration.
Remote managers need to have regular one-on-one meetings with their team members to check-in and offer feedback. These one-on-one meetings give team members a chance to provide feedback too and talk about any concerns or obstacles they face. Additionally, these meetings should regularly happen to talk about professional development and promotion opportunities to keep employees engaged and motivated.
Tracking the frequency and quality of 1:1s ensures everyone is getting connected to leadership on a regular basis and getting a chance to voice their opinions. It’s easy for remote teams to feel separated and isolated from leadership, so this ensures they feel valued and heard.
Working from home can be convenient and comfortable, but it also sometimes causes the lines between the office and the home to blur. This can cause employees to get burnt out or overworked. Remote managers need to carefully monitor work-life balance by tracking metrics like overtime, weekend work, time since last vacation, and more.
Worktyics can help you track these sometimes neglected metrics and make sure employees aren’t getting overworked. Looking at trends in workload balance can help you distribute tasks more evenly, hire when teams are shorthanded, and prevent burnout from happening. Employees who are burnt out may be putting in more hours, but this typically leads to reduced work quality and dissatisfaction with the work environment. In short, regularly reviewing and adjusting workloads can help maintain a sustainable work pace for everyone on the team.
Employee engagement is strongly correlated with productivity and job satisfaction, but it can sometimes be a difficult metric to measure. This is especially true in remote work environments. But, with the right tools like Worlytics, you can monitor engagement metrics like meeting participation, total focus time, activity in documents, and more.
Surveys and pulse checks are also a great way to get a gauge on employee engagement levels. High engagement levels in remote work are important, as it ensures your team members feel connected to the company and their team. Meanwhile, low engagement can lead to low morale, high turnover, and decreased productivity.
Employee satisfaction is another critical metric for remote managers. Employees generally like the option to work from home, but that’s not all there is to keeping employees happy with their role and work environment. Regularly conducting employee surveys, checking in with employees, and paying attention to rewards and promotions can all help you ensure employees are happy and satisfied with the job.
Employees with high levels of satisfaction are typically more productive and less likely to quit. On the other hand, employees who are unhappy may leave the company or won’t want to be as productive. Actively paying attention to employee satisfaction can help remote managers make the company a better place to work, so you can retain and attract top talent that wants to drive company success.
Retention rates are a clear indicator of the success of stability of remote teams. High turnover indicates there is something wrong, and it can be extremely costly for the organization along with being disruptive for the team. Monitoring trends in retention rates can help management identify why employees are leaving and address those issues so employees want to stay.
Metrics like burnout, lack of career progression, and isolation can be reasons that employees don’t want to stay at a company. Platforms like Worklytics make it easy to track these metrics and get the actionable insights you need to make the workplace better and keep employees on board.
One simple way to gauge employee loyalty and satisfaction is by looking at the Employee Net Promoter Score, or eNPS, of your company. Employee NPS simply asks employees to rate the company on a scale of 0 to 10 of how likely they are to recommend their workplace to friends, colleagues, or family members.
A high eNPS score indicates employees are loyal and satisfied with their job, which is essential for reducing turnover and creating a positive work culture. A low eNPS can suggest that employees aren’t happy and are likely looking for work elsewhere. Monitoring this metric can help you gauge how employees are feeling about the company and gives you ways to improve the company and bring your eNPS score up.
Tracking these eight metrics can give remote managers powerful insights into the dynamics and performance of their remote and hybrid teams. A data-driven approach helps to identify areas of improvement and see what’s working, so you can capitalize on those opportunities. If you want an easy and effective way to monitor these metrics, Worklytics can help.
Worklytics is a comprehensive workplace analytics platform that gives you valuable and actionable insights to make your company more efficient, effective, and a better place to work for team members. With anonymized data, you can get a birds-eye view into communication trends, collaboration trends, employee satisfaction, employee engagement, and much more. Interested in learning more? Book a demo to see how Worklytics can improve remote work management at your company.
